Shipping policy

Fitmo Shipping Policy

At Fitmo, we do everything we can to prepare and ship orders as carefully as possible. This policy sets out how orders placed on our site are prepared, shipped and delivered.

1. Where we ship
Fitmo ships worldwide, with no geographic restrictions.
Delivery times and shipping costs may vary depending on the destination country and the carrier selected at checkout.
For any question about delivery, you can contact our customer service team at: contact@fitmo.fr

2. Order processing times
Orders ship within 1 to 2 business days after payment is confirmed.
Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery times
Estimated delivery times are as follows. They are counted in business days, from the day you place your order to delivery at your door, and already include the 1 to 2 business days needed to ship your order.

Destination | Estimated delivery time
United States | 6 to 9 business days
United Kingdom | 6 to 9 business days
Canada | 6 to 9 business days
France | 7 to 9 business days
Other European Union countries, Switzerland and Norway | 7 to 9 business days
Rest of world | 7 to 9 business days

These times are estimates. They may vary depending on the carrier, the final destination or customs formalities, all of which are outside our control.

4. Order tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your package.
If you have not received a confirmation email within 3 business days of placing your order, please contact customer service at: contact@fitmo.fr

5. Shipping costs
Shipping costs are calculated automatically at checkout, based on the destination country and the shipping method selected.
The exact shipping cost is shown before you confirm your order.

6. Delivery problems
In the event of an unusual delay, a package that has not arrived, or any other transit issue, please contact customer service as soon as possible at: contact@fitmo.fr
If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, reshipping costs may be charged to the customer.

7. Products damaged on arrival
If a package arrives damaged, or if the product has a visible defect on arrival, you must contact Fitmo within 48 hours of delivery.
Send an email to contact@fitmo.fr with photos of the package and of the product concerned. After review, an appropriate solution may be offered (replacement or refund, depending on the case).
Any request made outside this timeframe or without supporting evidence may not be considered.

8. Customs and import duties
For deliveries outside the European Union, customs duties, local taxes or import fees may be applied by the authorities of the destination country.
Any such charges are the sole responsibility of the customer and are not the responsibility of Fitmo.